Data protection

PRIVACY POLICY OF THE

check-in carwash GmbH & Co KG
Version 01. OCTOBER 2020

We collect, process and use your data only in accordance with the statutory provisions. This statement describes how check-in carwash GmbH & Co KG, 1180 Vienna, Blumengasse 18 (“we”) and our operating location at Vienna Airport, object 134, parking garage 4, process your personal data. The declaration is aimed at our existing and former customers, interested parties and potential future customers.

1. general information on data protection

The protection of personal data is a particularly high priority at check-in carwash GmbH & Co KG. We therefore comply with the statutory provisions of the General Data Protection Regulation (GDPR), the Data Protection Act (DSG) and the Telecommunications Act (TKG 2003) when collecting, using and processing personal data. In the following, we will inform you about the scope and purpose of our data processing and your rights in this regard.

1.1. Personal data

Personal data is any information relating to an identified or identifiable natural person. This personal data includes your name, your address, your telephone number, your e-mail address, your gender and your date of birth, etc.

1.2. Collection and processing of personal data

We process your personal data for the following purposes:

• to establish, manage and process the business relationship;
• to strengthen the existing business relationship and to establish a new business relationship, including information about our range of services and current offers.

If we collect your personal data from you, the provision of your data is generally voluntary. We will only process your personal data if you have provided it to us voluntarily. However, if you do not provide your personal data, we will not be able to fulfill our mission, or not completely.

Data processing is used in particular when you register on our website and/or create a customer account and conclude a user contract in this regard and also when you contact us via forms on our website, by email, post, telephone or other means of remote telecommunication (“data communication”).

If you provide us with data, we use the following personal data, provided that you have made it available to us: First name, surname, address, e-mail address, date of birth, gender, address, telephone number, payment data, order data (“user data”). We use this data exclusively for the purposes of order and order processing (including payment processing), for processing inquiries and for advertising products that may be of interest to you. This applies regardless of whether you subscribe to the newsletter. You can object to the use of your personal data for advertising purposes at any time at ludick@check-in-carwash.com contradict.

If you register on our website and/or create a customer account, the purpose of processing your data is the technical operation of this website, the operation and administration of your customer account, the processing of your order(s) and the ongoing information about current promotions (in particular by electronic newsletter or e-mail/SMS). We use the personal data provided by you exclusively to the extent that your data is required to fulfill the respective purpose (e.g. registration as a customer, sending the newsletter, processing an order, sending information material or invitations, processing a competition, answering a question) and/or this is permitted by law.

1.3. Forwarding of data

Your personal data will only be passed on to third parties if this is necessary for the purpose of contract processing or to provide customers with information, to fulfill legal obligations (e.g. § 18 para. 4 ECG) or if you have consented to the transfer. The service providers or vicarious agents used by us receive the data in order to execute the contracts concluded with you. Our service providers or vicarious agents may only use the data to fulfill their task. Insofar as our service providers or vicarious agents come into contact with your personal data, we ensure that they comply with the provisions of the data protection laws in the same way as we do.

1.4. Newsletter

You will only receive newsletters, e-mails or other electronic messages with advertising information from us with your consent or on the basis of legal permission. We use the so-called double opt-in procedure for newsletter registration. This means that after registration you will receive an e-mail to the e-mail address provided and only after confirmation of this e-mail (e.g. by clicking on a confirmation link) will your registration become effective. In order to comply with our obligation to provide evidence, the registration is logged (in particular e-mail address and time of registration). If you no longer wish to receive newsletters from us, you can unsubscribe at any time by clicking on the unsubscribe link in the newsletter or at ludick@check-in-carwash.com or unsubscribe directly in the customer account.

1.5. Advertising, market and opinion research

Personal data will only be used for product-specific surveys and marketing activities if the user has given his or her consent in advance or if this is permitted by law and the user has not objected to this. Your data will be used for advertising, market and opinion research purposes in accordance with the statutory provisions.

1.6. Deletion of personal data; storage period

If you register on our website and/or create a customer account and have provided us with personal data in this regard as part of our user contract, we will store this data for a period of three years after your last contact with us, unless you revoke your consent beforehand.

Electronic communication in connection with the processing of warranty, guarantee or compensation claims against our service providers or vicarious agents is carried out exclusively via e-mail(service@check-in-carwash.com). For this reason, if a contract is concluded, we are obliged to store your personal data after the contract has been fully processed until the expiry of the guarantee, warranty, limitation and retention periods applicable to our service providers or vicarious agents in accordance with the Federal Fiscal Code, and beyond that until the end of any legal disputes in which the data is required as evidence.

If you contact us via the contact form on the website or by e-mail, the data you provide will be stored by us for 18 months for the purpose of processing the inquiry and in the event of follow-up questions.

2. data security

check-in carwash GmbH & Co KG uses technical and organizational security measures to protect your data against manipulation, loss, destruction and access by third parties; check-in carwash GmbH & Co KG is not liable for unlawful access by third parties (e.g. through hacking, viruses, etc.). check-in carwash GmbH & Co KG is constantly improving its security measures in line with technological developments. All information that check-in carwash GmbH & Co KG receives from you is protected by a secure server. The server’s SSL (Secure Socket Layers) security software encrypts all the information you enter before it is transmitted to check-in carwash GmbH & Co KG. The information is only decrypted once it has reached the servers of check-in carwash GmbH & Co KG.

3. transfer of data abroad

3.1

Yes, if this third country has been confirmed by the European Commission as having an adequate level of data protection or other suitable data protection guarantees are in place (e.g. binding corporate data protection regulations or EU standard data protection clauses).

3.2

With your express consent, data may be transferred to a third country (Art 49 para 1 lit a GDPR). We hereby inform you about possible risks in the event of an intended data transfer and the lack of suitable data protection guarantees (point 4.1). We use various cookies and similar technologies (“cookies”) on our website, which we and third-party providers sometimes use to process personal data. These third-party providers also include Google LLC and YouTube LLC, which are based in the USA and process data there. The European Court of Justice does not consider the USA to have an adequate level of data protection. In particular, there is a risk that your data may be accessed by US authorities for control and monitoring purposes and that no effective legal remedies are available against this. Before we set cookies and transfer your data to these companies, we will ask you for your express consent (Art. 6 para. 1 lit. a GDPR in conjunction with Art. 49 para. 1 lit. a GDPR) and inform you in detail about the corresponding data processing (in particular about the purposes, data categories and storage period). You can find this information on the individual cookies under “Edit cookie settings”. You can revoke your consent at any time with effect for the future by adjusting your preferences under “Edit cookie settings” on our website. We would also like to point out that we are working intensively on implementing (additional) suitable guarantees in accordance with Art. 46 GDPR as an alternative legal basis for these data transfers.

3.3

The use of Facebook results in the transfer of data to non-EU countries. The data is transmitted in anonymized or pseudonymized form.

4. your rights

According to the provisions of the GDPR, you have the rights to information, rectification, restriction of processing, erasure, data portability, revocation and objection. Please send your request with proof of your identity either by e-mail to ludick@check-in-carwash.com or by post to the address given in the imprint.

If you submit a request to enforce your rights under the GDPR as set out above, check-in carwash GmbH & Co KG must respond or comply with the request within one month of receipt of your request at the latest.

If you believe that the processing of your data violates data protection law or your data protection rights have otherwise been violated in any way, you can complain to the supervisory authority; in Austria this is the Data Protection Authority, pA Barichgasse 40-42, 1030 Vienna.

5. your right to object

As the data subject, you can object to the use of your data at any time if the processing is for direct marketing purposes.

You also have the right to object at any time if there are reasons arising from your particular situation.

If you wish to lodge an objection, you can do so by e-mail at

ludick@check-in-carwash.com

Telephone +43 1 7007 35462 or by writing to check-in carwash GmbH & Co KG, Blumengasse 18/2, 1180 Vienna.

6. contact person

You can address any inquiries and the assertion of your rights to the following office at any time:

check-in carwash GmbH & Co KG

Mr. Simon Florian Ludick (Data Protection Officer)

Blumengasse 18/2, 1180 Vienna, Austria

Email:
ludick@check-in-carwash.com

Telephone number: +43 1 7007 35462

 

7 Legal notice and cookie information

7.1. General information

By using our services, the user accepts the operator’s privacy policy (“Privacy Policy”) and declares his express consent to the collection, use, disclosure, storage and protection of his personal data in accordance with this Privacy Policy and the Data Protection Act in the currently valid version.

We make every effort to ensure that the information is correct and complete. However, the possibility of unintentional errors cannot be ruled out.

We ask for your understanding that check-in carwash GmbH & Co KG provides all software and information on its website without any guarantees. This applies in particular to the exclusion of guarantees that software and information can be executed under any software or hardware configuration, that they are up-to-date, secure or error-free, that they meet your requirements, that they are permanently available or that errors in software obtained via this website will be rectified

check-in carwash GmbH & Co KG accepts no liability for incorrect or missing information on our website or the content of websites linked to our website. Decisions based, whether directly or indirectly, on information provided on our web pages and the pages connected by “hyperlinks” are at the sole discretion and responsibility of the respective user. check-in carwash GmbH & Co KG also accepts no liability for accidental or indirect damage in connection with the execution of the program packages, including damage to the user’s end device or damage resulting from loss of use, data or income.

Any use of information or data (e.g. texts, images) for commercial purposes requires the prior consent of check-in carwash GmbH & Co KG.

The user acknowledges that information, data, documents, business and trade secrets, ideas, know-how, codes, etc. (in short “information”), which are published by the user via the Internet and thus made accessible to everyone, are no longer subject to confidentiality.

7.2. Use of cookies and similar technologies

Cookies and similar technologies (hereinafter referred to as “cookies”) are used in several places on our websites. They serve to make our offer more user-friendly and effective. Cookies are small text files that are stored on your computer and saved by your browser. We use session and permanent cookies on our website. Session cookies are only stored for the duration of the session. Permanent cookies, i.e. persistent cookies, are used to improve the user experience for our customers. Cookies do not damage your computer and do not contain viruses.

In principle, the customer can also use our website without cookies. However, a login is required for certain services, which will not work without authentication cookies.

7.2.1 Setting and managing cookies, legal basis

Apart from technically necessary cookies (strictly necessary cookies), which may be set on our websites without your consent, in particular in accordance with § 96 TKG and due to our legitimate interest (provision of a functioning online service offer) in accordance with Art 6 Para. 1 f GDPR, you can actively consent to or reject the use of performance cookies and cookies for marketing purposes before they are set.

We have set up a cookie consent management tool for this purpose, which explains the cookies we use in more detail (in particular name, purpose, lifespan, provider) when you access the respective website for the first time via a cookie banner. In it, you can give your general consent to the use of cookies before they are set or make your choice in more detail, depending on the cookie category or even within this cookie category again per cookie/the respective cookie provider. Once you have given your consent and selection, you can revoke or change it at any time via the “Edit cookie settings” directly in the cookie consent management tool. If further cookies or cookie providers are added after you have given your consent, a cookie banner will be displayed again and you can also make your active selection. In the Cookie Consent Management Tool, each cookie provider is named individually and their privacy policies/data protection notices can be called up; you can obtain further information from this, in particular how their cookies can also be deactivated if necessary.

You can also specify yourself in your browser settings whether cookies may be set or not. Furthermore, your end device may allow you to control cookies via its settings; please refer to the instructions of your device manufacturer to find out how this works in detail.

If the storage of any cookies requiring consent is refused, this may lead to functional restrictions on the website(s).

7.3. Types of cookies

Authentication cookies

On the one hand, these cookies are used to uniquely verify the user. However, they are also used, for example, to automatically log the customer in when they visit the site again. With the help of these cookies, we can clearly identify the logged-in user across all applications and thus ensure optimal user guidance.

We use the following authentication cookies: JSESSIONID, sid, TS#, th_seen_visitor

Functionality cookies

Functionality cookies are used to provide the customer with an optimal service for recurring functionalities on the one hand, and to ensure the security of the web application on the other. Monitor resolution values are saved in order to provide images in the optimum resolution for the customer, so that loading times remain short depending on the system. But unwanted areas can also be permanently hidden.

We use the following functionality cookies: _cfduid, Dynatrace (dtbw, dtCookie, dtCookie, dtLatC, dtPC, dtSA), CLIENT_INFO_COOKIE, cookieconsent_dismissed, criteo_write_test, cto_lwid, cto_tld_test, ffSessionId, hideBanderole

Hotjar

We use Hotjar to better understand the needs of our users and to optimize the offer on this website. Hotjar’s technology gives us a better understanding of our users’ experiences (e.g. how much time users spend on which pages, which links they click on, what they like and dislike, etc.) and this helps us to tailor our offering to our users’ feedback. Hotjar works with cookies and other technologies to collect information about the behavior of our users and their end devices (in particular IP address of the device (is only recorded and stored in anonymized form), screen size, device type (Unique Device Identifiers), information about the browser used, location (country only), preferred language for displaying our website). Hotjar stores this information in a pseudonymized user profile. The information is neither used by Hotjar nor by us to identify individual users or merged with other data about individual users. Further information can be found in Hotjar’s privacy policy.

You can object to the storage of a user profile and information about your visit to our website by Hotjar as well as the setting of Hotjar tracking cookies on other websites.

Google/Universal Analytics

Check-in carwash GmbH & Co KG uses Google Analytics on some of its websites, including the functions of Universal Analytics, a service provided by Google Inc. (“Google”), which is implemented via Google Tag Manager. Universal Analytics uses so-called “cookies”, which are stored on your computer and enable your use of the website to be analyzed. The information generated by the cookies about your use (including your IP address) of the websites of check-in carwash GmbH & Co KG is transmitted to a Google server in non-EU countries and stored there.

Data protection is an important issue for check-in carwash GmbH & Co KG. IP anonymization is activated on the websites of check-in carwash GmbH & Co KG. The function “anonymizeIp()” is used, whereby IP addresses are only processed in abbreviated form and a direct personal reference can be excluded, i.e. the IP address is abbreviated – before the data is transmitted to Google – within member states of the European Union or other states of the European Economic Area.

On behalf of check-in carwash GmbH & Co KG, Google will use the transmitted information to carry out analyses of Internet and website usage, such as anonymized evaluations and graphs of page views and visits. With the help of the Universal Analytics function, we can analyze the activities on our pages across devices (e.g. when accessing from a laptop and later via a tablet). This is done by assigning a pseudonymous user ID to a user. Such an assignment is made, for example, when you register for a customer account or log in to your customer account.

check-in carwash GmbH & Co KG uses the data exclusively for market research, to optimize its websites and to provide other services associated with Internet use. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You can find more information about Google Analytics on the Internet or at https://www.google.com/analytics/.

Further information on Google Remarketing

In addition to Google Adwords, we use the Google Remarketing application. This is a procedure with which we would like to address you again. This application enables our advertisements to be displayed to you when you continue to use the Internet after visiting our website. This is done by means of cookies stored in your browser, which are used by Google to record and evaluate your usage behavior when you visit various websites. This allows Google to determine your previous visit to our website. According to its own statements, Google does not merge the data collected in the context of remarketing with your personal data, which may be stored by Google. In particular, according to Google, pseudonymization is used in marketing. Further information on data protection at Google can be found at: https://www.google.com/intl/de/policies/privacy.

Once you have given your consent and selection, you can revoke or change it at any time here “Cookie settings” directly in the cookie management platform.

Cookies from third-party providers

We partly use cookies (OAX) from the providers Criteo, Adform, OpenX, casalemedia.com, Google, Econda, Facebook. These cookies are used exclusively for advertising and page optimization purposes. Our website has no influence on the content of cookies. They are used to track and analyze user behavior in order to be able to place targeted, relevant advertising campaigns for the user and to improve the shopping experience on shöpping.at for our customers.

 

To delete browser cookies that have already been saved, you can open the links below to retrieve the instructions for your browser:

Chrome: https://support.google.com/chrome/answer/95647?hl=de

Firefox: https://support.mozilla.org/de/kb/cookies-loeschen-daten-von-websites-entfernen

Internet Explorer: https://support.microsoft.com/de-at/help/17442/windows-internet-explorer-delete-manage-cookies

Opera: http://help.opera.com/opera/Windows/2256/de/controlPages.html#manageCookies

Safari: https://support.apple.com/kb/PH19214

Further explanations on Facebook & Instagram

For the same purpose, namely the display of customized advertising information, Instagram Ads and Facebook Ads can also be activated with your consent. The information is not personal. The user-related information is stored both on servers in the European Union (Ireland) and in non-EU countries. This information is stored for 90 days.

Both Facebook and Instagram pixels allow us to check whether a user has been redirected to our website after clicking on our Instagram or Facebook ads. Instagram and Facebook Pixel use, among other things, cookies, i.e. small text files that are stored locally in the cache of your web browser on your end device. If you are logged in to Instagram or Facebook with your user account, your visit to our online offering will be noted in your user account. The data collected about you is anonymous to us and does not allow us to draw any conclusions about the identity of the user. However, this data may be linked by Instagram or Facebook to your user account there.

The user-related information is stored both on servers in the European Union (Ireland) and in non-EU countries. The cookies set have a theoretical lifespan of up to 2 years. You can find more information about data protection on Facebook here: https://www.facebook.com/privacy/explanation. Information on data protection at Instagram can be found here: https://www.facebook.com/help/instagram/155833707900388

Once you have given your consent and selection, you can revoke or change it at any time here “Cookie settings” directly in the cookie management platform.

If you have any questions or suggestions regarding data protection, please send an e-mail to
ludick@check-in-carwash.com

8. changes

We reserve the right to make changes or additions to the information content at any time and without prior notice. If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.

(Status: October 2020 – current version available at www.check-in-carwash.com )